Experience design for new moms
Service blueprint - Patient education and engagement
Improving the Check In Time for Cardiac Issues at ERs
Journey mapping workshop artifact
Servicescape - Analysis of patient experience in OB
Journey map for new moms
Improving teamwork in the NICU
Prototyping - Improving teamwork in the NICU
Prototyping - Improving teamwork in the NICU
NICU Bedside Book Exchange
Pulmonary Clinic program improvement
Patient engagement article
Medication communication program artifacts
COPD Education and Engagement framework
Ethnographic research helped us understand the needs of the patients in understanding their diagnosis, educational needs and how better to engage them. -While at Carilion Clinic
Prototypes - Medication Communication hotline
Medication communication program
Medication side effects hotline call center
Customer support program
Holistic Field support program for Fluid Management, a paint dispenser and mixing company.
Equipment maintenance program
Equipment maintenance program
Patient solution co-creation session
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